Guides
Every answer, in one place
Independent walkthroughs for the payment problems residents actually run into — written to answer the question in the first paragraph, not the tenth.
Browse by category
How the guides are organised
Each topic below groups the questions that tend to arrive together. Basics is for anyone who has just been told to pay through ClickPay and wants to know what it is and who runs it. Fees & Charges covers what a payment actually costs, why the number varies from building to building, and the routes to paying less. Trust & Safety is for the moment a page asks for a bank account number and you want to know whether to type it.
Every guide opens with a short answer, then works through the detail. Sources are linked in the body where they support a claim, and each guide carries the date it was last checked.
Trust & Safety
ClickPay Customer Service: Phone, Email & Who to Call
ClickPay's real support number is 1-800-533-7901, email support@clickpay.com. What ClickPay can fix, what only your property manager can, and how to escalate.
Payments & Refunds
CLICKPAY PROPRTYPAY on Your Bank Statement: What It Is
CLICKPAY PROPRTYPAY is a rent or HOA payment made through ClickPay (NovelPay, LLC). Why it is spelled that way, why it can look doubled, and what to do if it isn't yours.
Login & Account Access
ClickPay Login: Sign In, Register and Fix Common Problems
Where to log in to ClickPay, how to register with your account number, and how to fix lockouts, missing activation emails and SSO-only accounts. Independent guide.
Login & Account Access
Property Pay Login (First Citizens): Pay HOA Dues Online
How to sign up, log in and pay HOA dues on Property Pay, First Citizens Bank's portal (formerly Mutual of Omaha and CIT). Guest pay, AutoPay, fees and support.
ClickPay Basics
ClickPay vs Property Pay: Two Different Portals, Explained
Property Pay is First Citizens Bank (formerly Mutual of Omaha and CIT). ClickPay is RealPage. How to tell in seconds which one your HOA uses.
AutoPay & Scheduling
ClickPay AutoPay: Set Up, Change, Cancel and Avoid Fees
How ClickPay AutoPay works: full balance vs fixed amount, when it runs, how far ahead to cancel, card fees on recurring payments, and what happens if one bounces.
ClickPay Basics
ClickPay for HOA Dues: A Guide for Homeowners and Condo Owners
Your HOA switched to ClickPay? How to register, pay assessments without fees, pay by cheque or bank bill pay, manage several units, and what to do when managers change.
Payments & Refunds
ClickPay Won't Let Me Pay? Every Block and How to Clear It
Not Accepting Payments, No Balance Available, Account Disabled, card limit errors and returned-payment blocks on ClickPay: what each one means and who can lift it.
Payments & Refunds
ClickPay Payment Not Showing? Why and How to Fix It Fast
Paid through ClickPay but your landlord or HOA says it hasn't arrived? Why balances lag, how to prove the payment, and the exact message that gets it applied.
Payments & Refunds
ClickPay Refund: How to Cancel, Void or Reverse a Payment
Paid twice or the wrong amount on ClickPay? When you can still void it yourself, why refunds come from your property manager, how long they take, and fees.
Payments & Refunds
How Long Does a ClickPay Payment Take? Cutoffs and Holidays
ClickPay e-check payments after 7:59 pm Central count as the next business day; cards take 3–4 days to settle. Exact cutoffs, holiday dates and how to never pay late.
Fees & Charges
Can I Pay Rent Without ClickPay? Cheaper Ways and Your Rights
You can often skip ClickPay fees: mail a cheque, use your bank's bill pay, or pay by e-check. Plus the state laws that stop landlords requiring online-only rent.
Fees & Charges
Does Bilt Work With ClickPay? The Workaround That Works
Bilt and ClickPay have no integration, but you can still earn points by adding Bilt's routing and account number as an e-check. Steps, risks and 2026 changes.
Fees & Charges
ClickPay Credit Card Fee: 2.95%, and the Visa Flat-Fee Trap
Yes. About 2.95% at many properties, but with Visa the fee is a flat amount set by your building's average rent. That has produced $155 fees on $15 bills.
Trust & Safety
Is ClickPay Legit or a Scam? How to Spot a Fake in 30s
Yes, ClickPay is real: owned by RealPage since 2018 and used by millions of renters. But fake lookalike sites exist. Three checks before you enter bank details.
ClickPay Basics
What Is ClickPay? Who Owns It and Why Your Landlord Uses It
ClickPay is the rent and HOA payment portal your property manager chose, owned by RealPage. What it is used for, what it costs, and who fixes problems.