Payments & Refunds
Payments that failed, posted late, went to the wrong unit, or need reversing — and what you can realistically do about each one.
When a payment goes wrong, the hard part is usually working out what actually happened: a charge on your bank statement under a name you don’t recognise, two debits that look like a duplicate, or a payment ClickPay says went through that your landlord says never arrived.
Two systems, two records
ClickPay records the transaction; your property manager keeps the ledger. Most payment problems live in the gap between them, which is why the first step is nearly always the same — get the confirmation from ClickPay, then send it to your manager.
Your bank has deadlines
If money left your account without your authorisation, you have a limited window to dispute it with your bank, and that clock runs whether or not ClickPay or your landlord has answered you. These guides explain what each charge means and when to escalate.
5 guides in this topic
CLICKPAY PROPRTYPAY on Your Bank Statement: What It Is
CLICKPAY PROPRTYPAY is a rent or HOA payment made through ClickPay (NovelPay, LLC). Why it is spelled that way, why it can look doubled, and what to do if it isn't yours.
ClickPay Won't Let Me Pay? Every Block and How to Clear It
Not Accepting Payments, No Balance Available, Account Disabled, card limit errors and returned-payment blocks on ClickPay: what each one means and who can lift it.
ClickPay Payment Not Showing? Why and How to Fix It Fast
Paid through ClickPay but your landlord or HOA says it hasn't arrived? Why balances lag, how to prove the payment, and the exact message that gets it applied.
ClickPay Refund: How to Cancel, Void or Reverse a Payment
Paid twice or the wrong amount on ClickPay? When you can still void it yourself, why refunds come from your property manager, how long they take, and fees.
How Long Does a ClickPay Payment Take? Cutoffs and Holidays
ClickPay e-check payments after 7:59 pm Central count as the next business day; cards take 3–4 days to settle. Exact cutoffs, holiday dates and how to never pay late.