ClickPay Customer Service: Phone, Email & Who to Call

The contact details

Channel	Details
Phone	1-800-533-7901
Email	support@clickpay.com — you get an automatic reply with a ticket number
Live chat and help centre	clickpay.com/Help, which opens ClickPay’s support site
Hours	ClickPay’s published support sheet gives Monday to Friday, 9 am–5:30 pm Eastern
Language	English and Spanish
Mail	ClickPay Customer Support, 433 Hackensack Avenue, 6th Floor, Hackensack, NJ 07601

The phone number, email and address all appear in ClickPay’s user agreement and its support sheet, and the number matches its BBB profile. The support sheet is not dated, so if you call near the edges of those hours you may find them slightly different.

Call ClickPay or your property manager?

This is the question that wastes the most time. ClickPay moves the money; your property manager decides how much you owe. ClickPay’s own help articles say your balance comes from the management company’s system as a periodic upload, and its current terms say payment disputes must be resolved directly with the property you paid.

Problem	Who fixes it
Can’t log in, locked out, password reset	ClickPay
Activation or welcome email never arrived	ClickPay
Adding or removing a bank account or card	ClickPay
AutoPay won’t save, or ran on the wrong date	ClickPay
Payment failed or shows an error	ClickPay
You can’t find your account number	Property manager
Balance is wrong, or a payment isn’t on your ledger	Property manager
Late fee you think is unfair	Property manager
Convenience fee is too high	Property manager — they choose the fee plan
You want to pay a different way (cheque, bank bill pay)	Property manager
A charge on your bank statement you didn’t authorise	Your bank first, then both

If a payment shows as completed in ClickPay but not on your ledger, ask ClickPay for the confirmation and transaction details, then send them to your property manager. That one email usually ends the back-and-forth.

Before you call: what to have ready

• The property name and unit exactly as they appear on your statement
• Your ClickPay username or email
• The confirmation number, date and amount of the payment in question
• The last four digits of the bank account or card used
• Any ticket number from an earlier email

ClickPay support will never need your full password or a one-time verification code. Anyone asking for those is not ClickPay.

Watch out for fake support numbers

Searching for a company’s phone number is a common way to land on an impostor. Scam listings and ads imitate support lines to collect logins, bank details or “verification fees.”

• Use 1-800-533-7901 or a number from clickpay.com or your property manager’s paperwork.
• Do not call a number from a sponsored result or a third-party directory.
• Never read out a one-time code sent to your phone to someone who called you.
• Ignore look-alikes such as clickpay.com.sa, which is an unrelated payment company in Saudi Arabia, and any domain that is not exactly clickpay.com.

Our guide to whether ClickPay is legit shows how to confirm a ClickPay page is genuine in about thirty seconds.

If you can’t get an answer

Escalate in this order, and keep a written record at each step.

1. Email support@clickpay.com and keep the ticket number, even if you have already called. Email leaves a trail a phone call does not.
2. Write to your property manager with ClickPay’s ticket number and your payment confirmation attached. For balance problems, this is the step that actually fixes things.
3. File a complaint with the BBB. ClickPay is not BBB-accredited but does respond to complaints there, and a written response often moves a stuck case.
4. Contact your bank if money left your account and was not applied — especially if you are inside the 60-day window for disputing an electronic transfer.
5. Complain to a regulator. The CFPB complaint portal covers money transfer and bank account problems, and your state attorney general’s consumer office — or New Jersey’s Division of Consumer Affairs, where ClickPay is based — handles consumer complaints too.

ClickPay’s terms send unresolved legal disputes to binding arbitration rather than court, with a small-claims exception. That is the end of the road, not the beginning — almost every problem is settled at step 1 or 2.

What to do next

1. Decide who owns the problem using the table above.
2. Call 1-800-533-7901 or email support@clickpay.com for login and payment problems.
3. Email your property manager for anything about your balance or fees.
4. Keep every ticket number and confirmation until the payment is on your ledger.

If the issue is a charge you don’t recognise, start with our guide to the CLICKPAY PROPRTYPAY charge. If it’s a login problem, the ClickPay login guide covers the usual fixes. We are independent of ClickPay and RealPage and cannot access your account — see our disclaimer.