ClickPay for HOA Dues: A Guide for Homeowners and Condo Owners

How ClickPay fits into your association

ClickPay sells its service to management companies and self-managed associations, not to owners. Your association or its manager chose it, sets the fees, and keeps the ledger; ClickPay collects and moves the money. ClickPay’s own website now calls the service LOFT Payments by ClickPay.

For associations, ClickPay is more than a website. Its association-manager page describes:

• an online portal for owners, often branded with the management company’s logo;
• a real-estate-specific lockbox — one post office box that receives owners’ paper cheques;
• a bank bill-pay service that captures payments owners send from their own bank’s website, which it says otherwise “drop to check and arrive at the management office a week later.”

That last point matters: you can keep paying the way you always have, and the money still arrives.

Registering as an owner

1. Find your account number on your statement or coupon. FirstService Residential, for example, uses a 12-digit account number.
2. Go to www.clickpay.com/GettingStarted — or the branded link from your manager — and register.
3. Link your home with the street number, ZIP code and account number.
4. If your manager pre-registered you and sent an invitation, use that link or reset your password instead of registering again.

Step-by-step help, including lockouts and SSO-only accounts, is in our ClickPay login guide.

Ways to pay your dues

Method	Typical cost	Arrives	Notes
E-check in ClickPay	Free to about $3, set by your association	About the next business day	Recurring e-check is often free when one-time e-check isn’t
Card in ClickPay	Roughly 2.95%–3.5%	3–4 business days to settle	Visa may carry a flat fee based on your community’s average payment
Bank bill pay	Usually free from your bank	About a week	Include association name, account number, and the lockbox address from your statement
Paper cheque by mail	A stamp	Depends on the post	Payable to the association, account number on the cheque, mailed to the coupon address

Fees vary even between associations run by the same manager. In 2024, for example, a Virginia HOA announced a $3 fee on one-time e-checks while keeping recurring e-checks free. The fee is always shown before you submit.

Regular dues vs special assessments

If you use AutoPay, the amount option decides what happens when a special assessment or fine appears:

• Full Amount pays everything on your ledger, including a special assessment, a fine or a late fee — possibly a large, unexpected withdrawal.
• Recurring charges only, where offered, pays your regular assessment and leaves one-off charges for you to pay separately.
• Fixed Amount pays only your set figure; anything above it stays unpaid.

When your board approves a special assessment, check your AutoPay setting the same week. Our ClickPay AutoPay guide explains each option and the cancellation deadlines.

Owning more than one unit

FirstService Residential’s help centre says owners with more than one property in any ClickPay market can connect them all to one ClickPay login. Each unit keeps its own balance and AutoPay. Label units clearly and check each payment goes to the right one — a payment to the wrong unit has to be reapplied by your manager.

When your HOA changes management company

This is where owners most often get caught out:

1. Cancel your old AutoPay with the outgoing manager. Management companies that take over associations routinely tell owners to do this and set up payments again.
2. Wait for the new manager’s instructions — a new account number and possibly a new portal, even if it’s also ClickPay.
3. Update bank bill pay with the new payee, account number and address. Bill pay keeps sending to the old address until you change it.
4. Keep the last statement from the old manager showing your balance, in case of a disagreement at handover.

If a payment went to the old manager, see ClickPay payment not showing.

Selling your home or paying off the balance

When you sell, the closing agent normally requests a payoff or estoppel statement from your management company and pays any outstanding dues from the sale proceeds. Before closing:

1. Cancel your ClickPay AutoPay for the unit, effective after your last due date, so it doesn’t pay a month you no longer owe.
2. Remove the unit from your ClickPay account after closing. Your payment history stays.
3. Keep your final statement showing a zero balance.

If you rent the unit out, remember that ClickPay balances belong to the owner’s account; let your management company know who should receive statements.

Who to call

Problem	Contact
Login, payment method, AutoPay, failed payment	ClickPay — 1-800-533-7901, support@clickpay.com, or the number on your branded page
Balance, assessments, late fees, fines	Your management company
Account number or payment address	Your management company

FirstService Residential communities, for instance, are given a dedicated ClickPay line. Use the one on your statement or branded login page.

What to do next

1. Register with your coupon’s account number.
2. Use e-check AutoPay if your association offers it free, with recurring-charges-only if special assessments worry you.
3. Or keep paying by cheque or bank bill pay to the lockbox address on your coupon.
4. Cancel and re-create payments whenever your association changes managers.

If your association uses First Citizens’ portal rather than ClickPay, see our Property Pay guide. We are independent of ClickPay, RealPage and every management company — see our disclaimer.