Property Pay Login (First Citizens): Pay HOA Dues Online

Where to log in

The only official address is:

https://propertypay.firstcitizens.com

The home page offers four doors: Sign Up, Login, Pay Assessments and Pay Amenities, plus a Pay by Mail page. The footer names First-Citizens Bank & Trust Company. If the page in front of you shows neither the firstcitizens.com domain nor that name, stop — you are not on Property Pay.

Why it has three names

Property Pay has changed owners twice:

Period	Owner	What residents saw
Before 2020	Mutual of Omaha Bank	Mutual of Omaha Property Pay
2020 – 2021	CIT Bank	CIT Property Pay / C-PropertyPay
2022 – today	First Citizens Bank	Property Pay at propertypay.firstcitizens.com

CIT completed its acquisition of Mutual of Omaha Bank on 1 January 2020, largely for its community association banking business. First Citizens then completed its merger with CIT on 3 January 2022. The portal stayed with the business through both deals, so the login you set up under an earlier name may still be the one you use.

It is a bank product run by First Citizens’ Community Association Banking division. It is not ClickPay, which belongs to RealPage — if you are unsure which one your association uses, our ClickPay vs Property Pay guide settles it in seconds.

Pay once without an account

This is the fastest route, and Property Pay states plainly that you do not need to sign in to make a payment.

1. Open propertypay.firstcitizens.com and choose Pay Assessments.
2. Find your property, either with the IDs on your coupon or by property address.
3. Enter your payment details — card or bank account (eCheck).
4. Read the payment summary. It lists the payment, the Administrative Fee if any, and the total.
5. Submit, and keep the confirmation.

First Citizens’ own one-time payment guide covers the same steps with screenshots.

The three numbers on your coupon

Property Pay identifies your home with three IDs, all printed at the bottom of your payment coupon or statement:

Number	What it identifies
Management Company ID	The company that manages your association
Association ID	Your HOA or condo association
Property ID (Property Account Number)	Your individual home — assigned by your management company

No coupon? Search by property address instead. If that fails too, your management company can give you the Property Account Number — the bank cannot look it up for you by name.

Create an account

An account is worth it if you want saved payment methods, recurring payments or a payment history. Per First Citizens’ sign-up and scheduling guide:

1. Choose Sign Up and accept the terms.
2. Enter your contact information.
3. Enter your Property IDs and choose Find My Property, then Register Property.
4. Create your login with your name, email address and a password.
5. Log in with that email and password.

Forgot your password

1. On the Login page, choose Forgot Your Password.
2. Enter your username or email address.
3. Property Pay emails you a 6-digit code. Enter it.
4. Set a new password.

If the code never arrives, check your spam folder before requesting another one. If your email address on file is out of date, only Property Pay support can change it.

Set up recurring payments

1. Log in and add a card or bank account to your Wallet.
2. Choose Make a Payment, then Schedule Payments.
3. Pick the frequency and amount, and choose Create Schedule.

Each schedule uses one payment method. If you need two — say, dues from one account and a special assessment from another — create two schedules.

Payment methods, fees and timing

	Details
Accepted	Visa, Mastercard, Discover, American Express, and eCheck (bank account and routing number)
Fee	An “Administrative Fee” for First Citizens and your management company, shown in the payment summary before you submit. No public rate — it is set per association.
Same-day cutoff	Submitted before 9 pm ET, Monday to Friday excluding holidays, processes the same day
After the cutoff	Processes the next bank business day
Scheduled date on a weekend or holiday	Runs on the business day before

The weekend rule is the one people miss: a schedule set for the 1st may pull money on the 30th or 31st of the previous month. Make sure the funds are there.

Fees are the other surprise. The site says “Fees may apply for online payments” and leaves the amount to the summary screen. Do not rely on a figure from a forum or a neighbour in another association; compare card against eCheck in the summary before you choose.

Paying amenities

The separate Pay Amenities door handles things like pool keys, access cards, parking passes, clubhouse rentals and event fees. It works the same way as assessments, as a guest or from your account.

Paying by mail instead

The Pay by Mail page does not list a single address, because there isn’t one. Each association has its own payment address, printed on your coupon with the amount due and your account number. If you have no coupon, ask your management company for it.

Who to contact

Problem	Contact
Login, registration, password, a failed payment	Property Pay support — 866-800-4656 (option 3 on the live site), servicepropertypay@firstcitizens.com, Mon–Fri 9 am–8 pm ET
Your balance, late fees, the amount due	Your management company
Your Property ID or Property Account Number	Your management company

The bank processes the payment; your management company keeps the ledger. Calling the bank about a disputed late fee wastes a call.

What to do next

1. Open propertypay.firstcitizens.com and check the domain.
2. Pay as a guest if you need to pay today; register later at leisure.
3. Read the payment summary for the Administrative Fee before submitting.
4. Set up a schedule only if you will remember to update it when dues change.
5. Take balance questions to your management company, and login problems to Property Pay support.

If your association actually uses ClickPay, our guides to what ClickPay is and ClickPay’s card fees cover that side. We are independent of First Citizens Bank, ClickPay and RealPage — see our disclaimer.