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Get in touch
Corrections get read first. If a guide is wrong or out of date, that is the most useful message you can send us.
Corrections & updates
A fee that changed, a screen that moved, a step that no longer works. Include the guide’s URL and what you saw instead.
corrections@clickspayo.comEverything else
Suggestions for guides we have not written, press enquiries, or anything about how the site is run.
hello@clickspayo.comWe have no access to your payment account. We cannot look up a payment, issue a refund, reset a password, remove a late fee, cancel an autopay, or contact your property manager on your behalf. Those all require the company that runs your portal.
If your problem is with your account
Go to the company directly — it will be faster than anything we can do. For ClickPay, that means their own support channels, which we link at the end of every relevant guide. Have your property name, unit number and the email address on the account ready before you call; it is the first thing they will ask for.
Never send us account details
Please do not include passwords, one-time codes, card numbers, bank account or routing numbers, or Social Security numbers in a message to us. We do not need them, we do not want them, and we will delete any message that contains them. See our disclaimer for the full policy.
Response times
We are a small operation. Corrections are usually actioned within a few business days; general enquiries can take longer. Every message is read.