Trust & Safety

The searches that land here are usually typed mid-transaction: a page is asking for a routing number, rent is due, and the company asking has never been heard of. Two things are true at once, and both matter.

It is a real company with poor reviews

ClickPay is legitimate. It operates as NovelPay, LLC, has been owned by RealPage since 2018, and its domain has been registered since 2010. It is also rated 1.3 out of 5 on Trustpilot and 1.03 on BBB customer reviews, with complaints clustered around surprise fees, duplicate charges, and support that routes every question back to the property manager. Neither fact cancels the other. A real company can still be one you keep careful records with.

The actual risk is impersonation, not the platform

Because rent money moves through it, ClickPay’s name attracts lookalikes — a typosquat domain ending in .cam has already appeared in search results under the title “ClickPay Online Payments.” The defence is simple and takes seconds: every genuine ClickPay service lives on the clickpay.com domain, the TLS certificate names RealPage, Inc., and a real sign-up requires an account number printed on a statement your property sent you. Anything that fails those checks is not ClickPay, however convincing the branding.

What the RealPage lawsuit is and is not

Headlines about RealPage and rent price-fixing refer to its revenue management software, which recommends rent prices to landlords. That case does not concern ClickPay or payment processing. It did, however, produce a settlement fund that some renters can claim from — and filing is free, which matters because the same renters are now being targeted by people charging to “help” with claims.

Where to start

The legitimacy guide walks through the verification checks, the honest criticisms, and the scam patterns in full. If your question is about a charge you do not recognise or a fee that looks wrong, the fees and charges section is the better starting point.